Terms and conditions


Dogs are not permitted upstairs or on any furniture. The management assume no responsibility for injuries incurred using play or sport equipment at the property.

The Hirer agrees to take good care of the property and contents; it must be left in a clean and tidy condition, linen/towels must not be damaged and not removed from the house. Pets, where permitted, must be kept under control, not allowed on the furniture or in the bedrooms nor be left unattended; dog dirt must be removed from the gardens. Hirers must pay for breakages and will be accountable for any damage, missing items and extra cleaning – this is defined as time taken in excess of the normal turn-around and would include: a) dirty dishes/dishwasher not emptied; b) cooker/hob/oven with burned on food; c) furniture, if moved, not put back into its original position; d) excessive quantities of rubbish requiring disposal; e) dog dirt not being removed from gardens; etc.

MAXIMUM PARTY SIZE AT THE PROPERTY MUST NOT BE EXCEEDED. Any breach of this condition will result in admission being refused or immediate expulsion without compensation for lost rent. The Hirer may not have more than 2 visitors at the property at any one time who must depart by 11pm. This condition may only be varied by express written permission of the Owner, obtained in advance. Confirmation of Bookings: Once we have issued a Confirmation of Booking Receipt, the Hirer is responsible for the total published price of the property and extras as shown on the confirmation. Amendments to bookings, where allowed, will be subject to an administration fee of £30. The owners reserve the right to adjust prices quoted in the brochure, on our website or on details to properties, due to errors or omissions.
Damage Deposits: A Damage Deposit of £500 against damage/extra cleaning will be required , all overseas guests and other bookings/increased deposits at our discretion.

Non family groups are only accepted at owner’s discretion.

Music must be kept to a reasonable level at all times.

No fireworks.

A separate Damage Deposit of *£500 against Damage/Extra Cleaning is required for all 4, or more bedrooms, for all bookings made by non-uk residents and other bookings/increased deposits at our discretion. 7 days before the start of your holiday the £500 will become due and you will be contacted for payment. The amount will then be credited back within 7 working days of your departure.
Housekeepers are required to report to us within 3 days of your departure that everything is satisfactory. 99 times out of a 100 nothing further is required and the amount held is credited back. In the event of damage, breakage, missing items or extra cleaning being reported (see below), we will advise you by email or letter detailing items with invoices insofar as they are available (where they are not, estimates will be provided) and the amount charged to your card will be held subject to the final invoice.

Areas Covered by the Damage Deposit

Extra Cleaning: (defined as time taken in excess of the normal turn-around for that particular property) will be charged at the housekeepers usual hourly rate. The list below is not exhaustive but would include:

  • BBQ grill not emptied of charcoal and grills not cleaned and returned to cupboard in kitchen.
  • Dirty dishes left on surfaces and sink, plus dishwasher not put on before departure / emptied.
  • Bins not emptied of waste and put in to wheelie bins
  • Cooker/hob or oven with burned on food.
  • Furniture / lamps / cushions etc if moved, not put back to its original position.   – Disposal of cigarette butts, dog mess etc
  • Excessive quantities of rubbish requiring disposal.

Invoices for Repairs (beyond normal wear and tear) or items broken/missing (replaced like for like as far as possible) will be submitted.
If the housekeeper or our office are involved in extra organisation, telephone calls/letters; this will be charged for. A final account will be submitted as soon as possible.